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IT Service Desk Team Member (1ST LINE SUPPORT)

Job Title: IT Service Desk Team Member (1ST LINE SUPPORT)
Contract Type: Contract
Location: Dublin, Republic of Ireland
Industry:
Salary: Negotiable
Start Date: asap
Duration: 6
REF: FJS - 01 -ISD_1537950243
Contact Name: John Anakwenze
Contact Email: john.anakwenze@projectpeople.com
Job Published: 19 days ago

Job Description

Great opportunity open for a junior Service Desk Support Engineer with background in 1st line support, to come on-board and work for a market leading global IT company based in Dublin. This will be an initial 6 month contract position with competitive rates on offer.

Key Skills/Attributes:

  • Must have good IT awareness preferably gained in a technical/call centre environment
  • Displays a positive / can do attitude to customers and colleagues alike
  • A good understanding of MSOffice products, PC/laptop hardware, Active Directory, browser products is desirable.
  • Proactive approach to problem solving.
  • Excellent verbal and written communication skills
  • Client and solution focused, with analytical ability
  • Able to work under pressure and manage his or her own work with limited supervision
  • Assertive and confident in own decision making ability
  • High degree of accuracy and attention to detail
  • Reliable with excellent time keeping skills

Key Responsibilities:

  • Log incidents from phone calls and emails on the incident management system
  • Diagnose and resolve problems first line where possible, escalating to appropriate groups where required.
  • Monitoring of Service Desk incident and Service Request queues.
  • Resolver Group and customer liaison to enable effective management of incidents.
  • Work through Incidents and Service Requests to closure.
  • Ad-hoc duties as required

Project People is acting as an Employment Business in relation to this vacancy.