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IT Service Desk Member - Swords

Job Title: IT Service Desk Member - Swords
Contract Type: Contract
Location: Dublin North, Dublin
Salary: Negotiable
Start Date: ASAP
Duration: 23 MONTHS
REF: AFSDAS_1542034117
Contact Name: Amie Fitzpatrick
Contact Email:
Job Published: 6 months ago

Job Description

IT Service Desk Agents -North Dublin

Job Description:

IT Service Desk Agents role, located in North Dublin. We are looking for enthusiastic individuals with a customer service and IT background, who are available to work a rota pattern between the hours of 08.00 - 18.00 Monday - Friday.

Key Responsibilities:

  • Log incidents from phone calls and emails on the incident management system
  • Diagnose and resolve problems first line where possible, escalating to appropriate groups where required.
  • Monitoring of Service Desk incident and Service Request queues.
  • Resolver Group and customer liaison to enable effective management of incidents.
  • Work through Incidents and Service Requests to closure.
  • Ad-hoc duties as required

Key Skills/Attributes:

  • Must have good IT awareness preferably gained in a technical/call centre environment
  • Displays a positive / can do attitude to customers and colleagues alike
  • A good understanding of MSOffice products, PC/laptop hardware, Active Directory, browser products is desirable.
  • Proactive approach to problem solving.
  • Excellent English verbal and written communication skills
  • Client and solution focused, with analytical ability
  • Able to work under pressure and manage his or her own work with limited supervision
  • Assertive and confident in own decision making ability
  • High degree of accuracy and attention to detail
  • Reliable with excellent time keeping skills

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