IT Service Desk Member - Swords

IT Service Desk Agents -North Dublin

Job Description:

IT Service Desk Agents role, located in North Dublin. We are looking for enthusiastic individuals with a customer service and IT background, who are available to work a rota pattern between the hours of 08.00 - 18.00 Monday - Friday.

Key Responsibilities:

• Log incidents from phone calls and emails on the incident management system
• Diagnose and resolve problems first line where possible, escalating to appropriate groups where required.
• Monitoring of Service Desk incident and Service Request queues.
• Resolver Group and customer liaison to enable effective management of incidents.
• Work through Incidents and Service Requests to closure.
• Ad-hoc duties as required

Key Skills/Attributes:

• Must have good IT awareness preferably gained in a technical/call centre environment
• Displays a positive / can do attitude to customers and colleagues alike
• A good understanding of MSOffice products, PC/laptop hardware, Active Directory, browser products is desirable.
• Proactive approach to problem solving.
• Excellent English verbal and written communication skills
• Client and solution focused, with analytical ability
• Able to work under pressure and manage his or her own work with limited supervision
• Assertive and confident in own decision making ability
• High degree of accuracy and attention to detail
• Reliable with excellent time keeping skills

Project People is acting as an Employment Business in relation to this vacancy.