IT Helpdesk Engineer - 2nd Line - Sheffield - Contract

IT Helpdesk Engineer - 2nd Line - Sheffield - Contract

Providing IT support services to premium level users via floor walking and service desk.

Strong customer service & communication skills required, along with more in-depth technical ability to perform 2ND line type technical support.

• Provide 1st and 2nd line Desktop IT support
• Incident resolution via service desk tools or direct desk side engagement with the customer.
• Involvement in project implementation and moves and changes.
• Participate in testing new applications and hardware as required.

Special requirements:

• Overall understanding of desktop services and the supporting infrastructure to be able to prioritise faults, estimate fix times.
• Strong analytical skills to quickly assess situations, their impact and options for resolution.
• Experience providing IT Support to customers at all levels
  
  

Skills mandatory:

Technical support proficiency for the following applications:

• Windows 7 & MacOS
• Microsoft Office 2013 (including Outlook)
• Lotus Notes
• Citrix
• Blackberry's
• iOS & Android Support

Project People is acting as an Employment Business in relation to this vacancy.