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IT Helpdesk Engineer - 2nd Line - Sheffield - Contract

Job Title: IT Helpdesk Engineer - 2nd Line - Sheffield - Contract
Contract Type: Contract
Location: Sheffield, South Yorkshire
Industry:
Salary: Negotiable
Start Date: ASAP
REF: CB - TV - 2ndLine_1498059559
Contact Name: Charles Bryan
Contact Email: charles.bryan@projectpeople.com
Job Published: about 1 month ago

Job Description

IT Helpdesk Engineer - 2nd Line - Sheffield - Contract

Providing IT support services to premium level users via floor walking and service desk.

Strong customer service & communication skills required, along with more in-depth technical ability to perform 2ND line type technical support.

  • Provide 1st and 2nd line Desktop IT support
  • Incident resolution via service desk tools or direct desk side engagement with the customer.
  • Involvement in project implementation and moves and changes.
  • Participate in testing new applications and hardware as required.

Special requirements:

  • Overall understanding of desktop services and the supporting infrastructure to be able to prioritise faults, estimate fix times.
  • Strong analytical skills to quickly assess situations, their impact and options for resolution.
  • Experience providing IT Support to customers at all levels

Skills mandatory:

Technical support proficiency for the following applications:

  • Windows 7 & MacOS
  • Microsoft Office 2013 (including Outlook)
  • Lotus Notes
  • Citrix
  • Blackberry's
  • iOS & Android Support

Project People is acting as an Employment Business in relation to this vacancy.