Connecting to LinkedIn...

Incident (Ticketing) Analyst

Job Title: Incident (Ticketing) Analyst
Contract Type: Contract
Location: Berkshire, England
Industry:
Salary: Attractive Day Rate
Start Date: ASAP
Duration: 6 Months
REF: PP/LG/IA/M/RG_1532100150
Contact Name: Laura Gallagher
Contact Email: laura.gallagher@projectpeople.com
Job Published: 3 months ago

Job Description

Incident Analyst

Berkshire (6 Month Contract)

The Company:

A leading Communications Company, based in the heart of Berkshire. They are currently recruiting for an Incident Analyst to join their team on an interim basis, working within a fast paced and customer focused environment.

Responsibilities:

  • Ensure that incidents are managed according to SLA's and KPI's
  • Triage contacts to support teams and escalate tickets as necessary
  • Identify areas for continuous service improvement.
  • Ensure that practises and processes exist and where possible are formalised and repeatable
  • Ensure communication delivered to users/shareholders is accurate, appropriate and high quality.
  • Plays a key role in supporting and developing the use of new BMC remedy toolset.

Experience Required:

  • Demonstrable experience in a Customer Centric Service Operations role
  • Incident management and escalation management experience
  • Ability to work in a pressurised environment
  • Confident communicator with excellent organisational skills
  • Tenacity and perseverance
  • Experience of BMC and IPCM tools

If you have the required skills and experience for this role and would like to be considered, then please apply today with a copy of your most up to date CV for an immediate response.

Project People is acting as an Employment Business in relation to this vacancy.