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Incident Manager - Berkshire - Permanent

Job Title: Incident Manager - Berkshire - Permanent
Contract Type: Permanent
Location: Berkshire, England
Industry:
Salary: Negotiable
Start Date: ASAP
REF: PP/P/IM/FC_1552481106
Contact Name: Fred Cope
Contact Email: fred.cope@projectpeople.com
Job Published: 2 months ago

Job Description

Incident Manager - Berkshire - Permanent - ASAP - ITIL - Telecoms

Incident Manager required for a leading mobile telecoms company, to manage incidents and complete reports for major incident review and incident trend analysis while maintaining a good relationship with the customer.

  • The successful Incident manager will have worked in a similar role within mobile telecoms and have an understanding of how a mobile telecoms network works, have in-depth understanding of ITIL, and understanding of billing/CRM systems. Strong communication skills and capable of leading and managing urgent or important issues.
  • Also, very important to this role will be experience of working with vendor/partner/3rd party incident and problem functions to manage and drive incident resolution and challenge incidents and escalations.

Please apply via this site in the first instance or send a CV with covering note to Fred.Cope@Projectpeople.com

Project People is acting as an Employment Agency in relation to this vacancy.