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Incident Management Lead (3rd party) - Berkshire - Contract

Job Title: Incident Management Lead (3rd party) - Berkshire - Contract
Contract Type: Contract
Location: Berkshire, England
Salary: Negotiable
Start Date: ASAP
REF: PP/C/LIM/FC_1542648153
Contact Name: Fred Cope
Contact Email:
Job Published: 6 months ago

Job Description

Incident Management Lead (3rd party governance) - Berkshire - Contract

Lead 3rd party teams of Incident Managers and take responsibility for the governance of the E2E incident management process. This includes definition of processes, oversight of incident handling by 3rd parties etc so will require experience doing the same.

Accountable for ensuring that incident management processes will work effectively across partners to minimize service impact and therefore only require minimal resource at the Service Assurance level. This will be enhanced through automation and workflows to ensure resolver groups receive incidents without intervention.

Accountable for the 24x7x365 point of escalation across all partners in the service restoration of major incidents.

The typical planning horizon for this role is weekly in that it provides operational capability to the business.

Experience and Knowledge

Essential criteria:

  • * Certified ITIL Service Operation intermediate.
  • * Experience of leading an incident management team within a multi-party telecommunications environment on a 24x7 basis.

Please apply via this site in the first instance or send a CV with covering note to

Project People is acting as an Employment Business in relation to this vacancy.