Salary/Rate: £12 per hour
The Incident co-ordinator works within the Incident and Alerts team. The team work to an ITIL framework and require a suitably skilled Incident manager. The role is office based in Bracknell and requires cover from 0700-1900 hrs Monday to Friday split over 2 shifts:
This will be rotated on a weekly basis
Job Purpose and Accountabilities
The Incident manager is responsible for assessing business impact and taking ownership of Major Incidents, ensuring appropriate resource is engaged to restore service. The role includes all communication within the business and to the customer, including Post Incident Reports. ITIL framework based. : Asses business impact of all Major Incident, retain ownership and co-ordinate all resources required to resolve the issue throughout the lifecycle of the Incident. The Service Escalation Manager is also responsible for escalation throughout the business and to the customer.
Candidate would desirably possess SC clearance however it is not a mandatory requirement for this position. SC clearance would need to be granted before starting this position.
Skills - Mandatory.
Skills - Useful
A leading global IT services organisation with 10,000 employees and annual revenue of nearly £2 billion in the UK alone. Projects delivered for private, Government, International and Defence customers are some of the largest and most technically innovative solutions found in the world. Their business is rapidly expanding to meet current and future commitments due to numerous exciting programmes currently being developed. These solutions will use the latest technology to resolve some of the most complex requirements for a challenging group of customers.
Project People is acting as an Employment Agency in relation to this vacancy.