Incident Analyst

We are looking for an experienced Incident Analyst to join our expanding Head Office Team in Berkshire. Working with one the world's leading Mobile Telecoms Service Providers, you'll be part of a vibrant, agile team at the forefront of Mobile Telecoms and IT Technology.

New state-of-the-art 5-star Offices, flexible working with collaborative IT are just a few of the perks we offer to our employees, on top of competitive rates and exciting work… what more could you want?

Here is a little bit more information on what you will be doing:

• The Incident Analyst will drive and provide a quality service that supports and enables our networks and their customers.
• You will take responsibility and ownership of network incidents that require escalation to resolution to minimise the adverse effect on our shareholders network.
• Track and escalate incident tickets to resolution, in-line with SLA and principles of life cycle ticket management.
• Review departmental performance, identify continual service improvements and work with teams to implements CSI.
• Work as an escalation point for internal and external teams to ensure ticket resolution

The successful Incident Analyst will have:

• Demonstrable experience in a Customer Centric Service Operations role
• Incident management and escalation management experience
• Ability to work in a pressurised environment
• Confident communicator with excellent organisational skills
• Tenacity and perseverance
• Experience of BMC and IPCM tools

So if this role interests you and you are keen to know more, please do send your CV to caroline.kennedy@projectpeople.com

Project People is acting as an Employment Business in relation to this vacancy.