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Digital Operations Manager

Job Title: Digital Operations Manager
Contract Type: Contract
Location: Maidenhead, Berkshire
Industry:
Salary: Competitive Daily Rate
Start Date: ASAP
Duration: 6 Months +
REF: SM/C/DOM_1544459366
Contact Name: Salome Maybanks
Contact Email: salome.maybanks@projectpeople.com
Job Published: about 1 month ago

Job Description

Digital Operations Manager

6 Month + Contract

Reading, Berkshire

Digital Operations Manager - an exciting 6 month rolling contract opportunity working within the heart of my clients' digital operations team! This position will involve working on call - 2 weeks out of 6.

As Digital Operations Manager you will be responsible for the stability and availability of all Digital platforms (Mobile site, App, Desktop, Selfcare), to ensure the best digital experiences for customers. You will monitor, triage, resolve and escalate all requests received into the Digital Operations team mailbox within SLAs (24hrs). You will work closely with development teams and the wider business (including Marketing and Business Operations) to ensure Digital Connectivity is maintained.

Working as part of a close-knit team you will be responsible for:

  • Maintaining the uptime and stability of all Online platforms/screens
  • Execute comms for all operational issues and incidents
  • Responsible for identifying and implementing operational improvements in order to maintain SLAs and increase operational performance
  • Act as escalation point for the wider team
  • Manage the transfer of operations of key deliveries, ensuring the BAU team have been engaged and all pre-release paperwork has been completed
  • Support the Digital Release Manager

Skills & Experience Required:

  • Digital Operational experience
  • Digital development experience (Mobile Site, App or website)
  • Ability to meet deadlines and work under pressure
  • Experience in monitoring, triaging and resolving service requests
  • Ability to meet deadlines and work in a high volume high pressured environment

If you are interested in this contract opportunity and have the required skills and experience then please submit your CV on line

Project People is acting as an Employment Business in relation to this vacancy.