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Digital Content Writer

Job Title: Digital Content Writer
Contract Type: Permanent
Location: Berkshire, England
Industry:
Salary: Negotiable
REF: PP/LG/DCW/P_1501666747
Contact Name: Laura Gallagher
Contact Email: laura.gallagher@projectpeople.com
Job Published: 3 months ago

Job Description

Digital Content Writer

Berkshire (Permanent)

The Company:

A well-known Berkshire based Telecoms Company, who operate in a customer centric environment. They are currently seeking Digital Content Writer to join their team on a permanent basis.

Responsibilities:

  • Creating customer support content for all multichannel platforms, including companies website / Contact Centre / App, video scripts and any other relevant platforms.
  • Applying project management principles and leading meetings, gathering requirements, and challenging a diverse group of stakeholders, with the goal of ensuring our content provides the best possible customer experience.
  • Applying a combination of data analysis, user research and content audits to make content decisions and drive continuous improvements in the knowledge base.
  • Working within virtual teams adhering to Agile principles, and creating cross-functional content that improves the customer experience
  • Ensuring content is in line with the companies tone of voice and brand guidelines.
  • Deputising and supporting the Senior Support Content Manager in helping to define and achieve the onward approach of the content team.

Experience Required:

  • Strong copywriting experience in similar environment
  • Ability to delivery end-to-end editorial projects, including structuring project milestones to deadlines and juggle complex requirements without missing details or deadlines
  • Ability to explain complex ideas in simple language
  • Ability to analyse project and identify tasks
  • Must have a blend of creative and analytical skills.
  • An ability to write and a background in content is the key requirement
  • Excellent communication skills

Project People is acting as an Employment Agency in relation to this vacancy.