Financial Services (Banking) Desktop Support Engineer (Windows 7, XP, MS Office, Blackberry, Apple Devices) is urgently required by our Global IT Outsourcing Client for a rolling 6-month contract to based in Leeds. The Desktop Support Engineer will join a team delivering premium user support services to a financial services client and must have recent, extensive experience with a Global Bank (or experience working in a BAU capacity on a trade floor).
The successful candidate will be responsible for providing IT support services to premium users via a service desk. Individual will need to have recent premium (VIP) support and banking support experience.
*Provide 1st/2nd line IT support to Premium User Support
* Incident resolution via phone, service desk tools or direct desk side engagement with the customer.
* Involvement in project implementation and moves and changes.
*Support of Remote Working.
*Maintain effective working relationships with other support teams, other Head Office areas and external service providers.
*Identify potential technology improvements where possible and improvements in how technology can be used to support the business.
*Participate in testing new applications and hardware as required.
*Communicate effectively with key business users regarding day-to-day support.
*Special requirements: Overall understanding of desktop services and the supporting infrastructure to be able to prioritise faults, estimate fix times.
*Strong analytical skills to quickly assess situations, their impact and options for resolution.
*Ability to work under pressure and
deliver within limited timescales.
*Strong interpersonal skills.
*Good communication, both verbal and written.
*Experience providing IT Support to customers at all levels
* Premium User Support experience (VIP Support)
* MS Windows Support experience
* Microsoft Office
* Device Support - Blackberry/ Ipad etc
* 2nd Line support level experience supporting a large user base
* Recent and extensive experience with a Global Bank.
This is an urgent requirement; please apply as soon as possible if you would like to be considered.
Project People is acting as an Employment Business in relation to this vacancy.