Job Title: | Desktop Support Engineer (2nd Line, Windows 7, XP, MS Office) |
Contract Type: | Contract |
Location: | London, England |
Industry: | |
Salary: | Daily Rate |
Start Date: | ASAP |
Duration: | 6 months |
REF: | FJS/LS/SuppLon_1508488977 |
Contact Name: | Leanne Summers |
Contact Email: | leanne.summers@projectpeople.com |
Job Published: | over 6 years ago |
Job Description
Desktop Support Engineer (Windows 7, XP, MS Office, Blackberry) - Financial Services (Banking) - London - Contract.
A global IT services company is searching for a Desktop Support Engineer with a background in financial services to join a large banking customer in Central London on a contract basis.
The successful candidate will be responsible for providing IT support services to premium users via a service desk. Candidates will need to have recent premium (VIP) support and banking support experience.
Responsibilities:
*Provide 1st/2nd line IT support to Premium User Support
* Incident resolution via phone, service desk tools or direct desk side engagement with the customer.
*Customer coaching.
* Involvement in project implementation and moves and changes.
*Support of Remote Working.
*Maintain effective working relationships with other support teams, other Head Office areas and external service providers.
*Identify potential technology improvements where possible and improvements in how technology can be used to support the business.
*Participate in testing new applications and hardware as required.
*Communicate effectively with key business users regarding day-to-day support.
*Special requirements: Overall understanding of desktop services and the supporting infrastructure to be able to prioritise faults, estimate fix times.
*Strong analytical skills to quickly assess situations, their impact and options for resolution.
*Ability to work under pressure and deliver within limited timescales.
*Strong interpersonal skills.
*Good communication, both verbal and written.
*Experience providing IT Support to customers at all levels
Essential Skills:
* Premium User Support experience (VIP Support)
* MS Windows Support experience
* Microsoft Office
* Device Support - Blackberry/ Ipad etc
* 2nd Line support level experience supporting a large user base
* Recent and extensive experience with a Global Bank.
Project People Ltd is acting as an Employment Business in relation to this vacancy.
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