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Deskside Engineer- Support - Dublin - Swords

Job Title: Deskside Engineer- Support - Dublin - Swords
Contract Type: Contract
Location: Dublin, Republic of Ireland
Industry:
Salary: Negotiable
Start Date: asap
Duration: 6 months
REF: FJS - Servicedesk25_1538663263
Contact Name: Patrick McNamara
Contact Email: patrick.mcnamara@projectpeople.com
Job Published: 12 days ago

Job Description

Deskside Agent - Dublin - Swords

A global IT Services and Technology provider are now keen to recruit full time Service Desk team members in Swords. They are looking for enthusiastic individuals with a customer service and IT background, who are available to work a rota pattern between the hours of 08.00 - 18.00 Monday - Friday.

Key Responsibilities:

  • Log incidents from phone calls and emails on the incident management system
  • Diagnose and resolve problems first line where possible, escalating to appropriate groups where required.
  • Monitoring of Service Desk incident and Service Request queues.
  • Resolver Group and customer liaison to enable effective management of incidents.
  • Work through Incidents and Service Requests to closure.
  • Ad-hoc duties as required

Key Skills/Attributes:

  • Must have good IT awareness preferably gained in a technical/call centre environment
  • Displays a positive / can do attitude to customers and colleagues alike
  • A good understanding of MSOffice products, PC/laptop hardware, Active Directory, browser products is desirable.
  • Proactive approach to problem solving.
  • Excellent verbal and written communication skills
  • Client and solution focused, with analytic ability
  • Able to work under pressure and manage his or her own work with limited supervision
  • Assertive and confident in own decision making ability
  • High degree of accuracy and attention to detail
  • Reliable with excellent time keeping skills

If this looks like a good match for your experience so far I would be very keen to speak to you in more depth regarding this opportunity. Please apply via this advert or alternatively, send me you're a copy of your up to date CV to patrick.mcnamara@projectpeople.com or contact me directly on 0044 (0117) 9087000.

Project People is acting as an Employment Business in relation to this vacancy.