Main Purpose of Role
To be first point of contact for demand, responsible for receiving, validating, accepting or rejecting demand requests into the business, using a pre-defined validation criterion and SLAs to ensure works requested are within scope and budget. Work with internal & external stakeholders to build and maintain relationships to ensure effective project delivery.
Responsibilities will include:
Processing Service Order Requests (SOR)
To effectively process all Service Order Requests that are received by the Demand team. Use key business reports and financial information to ensure that requests are within business scope, budget and forecasts, providing full justification for any rejected demand, highlighting any issues to the Lead Demand Analyst for onward review.
Ensure all demand is processed & aligned through Commercial Services access database system to ensure holistic view of all projects & programs, creating a central business record of all site activity. Ensure all Data input is cleansed and valid to maintain quality data records.
To support, develop and maintain business relationships by working with internal & external stakeholders to deliver quality demand profiles. Ensure relevant stakeholders are aligned with demand strategies, understand supplier strategies and are regularly updated to any changes to ensure continued customer engagement.
To effectively process all Purchase Order Requests that are received by the Demand team. To coordinate shared mailbox activities, ensuring key stakeholders receive regular and meaningful updates with regards to their request.
- Experience in data management & program support
Education level / Qualifications (professional, vocational)
- Educated to A Level
Skills / Knowledge
·Intermediate Excel skills - knowledge of Pivot Tables and V-Lookups
·Intermediate MS office knowledge
·Accuracy & attention to detail
If you have the skills required for this role, please APPLY now or get in touch with Christopher Casey at Project People today.
Project People is acting as an Employment Agency in relation to this vacancy.