Customer Strategy Manager - B2C

Customer Strategy Manager - Permanent - Mobile Telecoms - Berkshire - B2C

Reporting to the Head of Customer Strategy, you will act as a customer champion ensuring that customer needs always guide the outcomes of strategic documents, which can over-index on financial models

Responsibilities:

• Bring to life new ways to excite customers about concepts they should love - new and old
• You will often be expected to be the "conscience of the customer" in the room
• You must be able to look at the new businesses that are gaining traction, identify what they are getting right and how we can quickly use that
• Constantly keep abreast of developments in customer experience and support the business with category insights, best practice and emerging trends

Essential skills:

• Brilliant thinker able to translate trends/ development across markets
• Obsessive about great customer experienced with many examples of how you have delivered these from thought to launch
• Keen interest in emerging tech and where it could go
• Superb communicator with examples of how you persuade different audiences
• Ability to understand and effectively use customer insight to drive strategy
• Strategic planning and organising
• Previous experience working for a brand known to have great consumer experience

Project People is acting as an Employment Agency in relation to this vacancy.