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Customer Strategy Manager - B2C

Job Title: Customer Strategy Manager - B2C
Contract Type: Permanent
Location: Berkshire, England
Salary: Negotiable
Start Date: ASAP
REF: P/SR/CSM_1553872135
Contact Name: Sara Rowe
Contact Email:
Job Published: 3 months ago

Job Description

Customer Strategy Manager - Permanent - Mobile Telecoms - Berkshire - B2C

Reporting to the Head of Customer Strategy, you will act as a customer champion ensuring that customer needs always guide the outcomes of strategic documents, which can over-index on financial models


  • Bring to life new ways to excite customers about concepts they should love - new and old
  • You will often be expected to be the "conscience of the customer" in the room
  • You must be able to look at the new businesses that are gaining traction, identify what they are getting right and how we can quickly use that
  • Constantly keep abreast of developments in customer experience and support the business with category insights, best practice and emerging trends

Essential skills:

  • Brilliant thinker able to translate trends/ development across markets
  • Obsessive about great customer experienced with many examples of how you have delivered these from thought to launch
  • Keen interest in emerging tech and where it could go
  • Superb communicator with examples of how you persuade different audiences
  • Ability to understand and effectively use customer insight to drive strategy
  • Strategic planning and organising
  • Previous experience working for a brand known to have great consumer experience

Project People is acting as an Employment Agency in relation to this vacancy.