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Customer Strategy Manager

Job Title: Customer Strategy Manager
Contract Type: Permanent
Location: Maidenhead, Berkshire
Industry:
Salary: Competitive salary + benefits
Start Date: ASAP
REF: KK_STRAT_1528471824
Contact Name: Kerry Knight
Contact Email: kerry.knight@projectpeople.com
Job Published: 4 months ago

Job Description

Customer Strategy Manager

Berkshire

Excellent Salary + Benefits

This leading telecoms company are seeking an experienced Customer Strategy Manager to join their team in Berkshire.

As Customer Strategy Manager, you'll play a fundamental role in the journey towards becoming the best loved brand in the UK. You will focus mainly on NPS and manage the day-to-day outer loop of Voice of the Customer and will utilise excellent networking skills to lead cross-functional teams, ensuring that they are consistently offering amazing customer experiences, across all channels. You'll also need to be forward thinking, and open up peoples minds to the emerging channels of the future. You'll convert compelling insights into actionable outcomes and analyse customer strategy to champion the customer perspective.

To be successful in this role you're likely to have worked somewhere where you have launched, adapted and managed customer experience and strategy. You'll like processes and structures, but will also have some good free-thinking skills. You'll be an excellent networker, be patient but driven and determined. Most importantly you'll obsess about great customer experiences.

Must have:

  • Strong customer strategy experience or marketing strategy
  • Excellent communication skills
  • Must be forward thinking
  • Must have experience within a large organisation

for more information please apply here or send a CV direct to kerry.knight@projectpeople.com

Project People is acting as an Employment Agency in relation to this vacancy.