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Customer Strategy Manager

Job Title: Customer Strategy Manager
Contract Type: Contract
Location: Maidenhead, Berkshire
Industry:
Salary: Competitive day rate
Start Date: ASAP
Duration: 6 months+
REF: KK_STRAT_1526477177
Contact Name: Kerry Knight
Contact Email: kerry.knight@projectpeople.com
Job Published: 8 days ago

Job Description

Customer Strategy Manager

Berkshire

6 month contract

This leading telecoms company are seeking an experienced Customer Strategy Manager to join their team in Berkshire.

As Customer Strategy Manager, you'll be focused on supporting the definition of our medium to long term customer strategy, including defining our vision, principles and targets for omni-channel experience, customer loyalty and customer journeys.

As Customer Strategy Manager, you'll play a fundamental role in the journey towards becoming the best loved brand in the UK. You'll utilise excellent networking skills to lead cross-functional teams, ensuring that we consistently offer amazing customer experiences, across all of our channels. You'll also need to be forward thinking, and open up peoples minds to the emerging channels of the future.

Responsibilities include (but are not limited to):

  • Shaping the development of Customer Strategy
  • Acting as a customer champion ensuring that customer needs always guide the outcomes of strategic documents
  • Identifying and analysing strategic opportunity areas
  • Acting as an in-house consultancy and providing bespoke strategic support through your team to customer facing functions as required
  • Constantly keeping abreast of developments in customer experience and supporting the business with category insight

Must have:

  • Strong customer strategy experience or marketing strategy
  • Excellent communication skills
  • Must be forward thinking...what do customers of tomorrow need
  • Must have experience within a large organisation

for more information please apply here or send a CV direct to kerry.knight@projectpeople.com

Project People is acting as an Employment Business in relation to this vacancy.