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Customer Strategy Manager

Job Title: Customer Strategy Manager
Contract Type: Permanent
Location: Maidenhead, Berkshire
Industry:
Salary: Competitive Salary + Benefits
REF: SM/P/CSM_1554379842
Contact Name: Salome Maybanks
Contact Email: salome.maybanks@projectpeople.com
Job Published: 16 days ago

Job Description

Customer Strategy Manager

Permanent Opportunity

Maidenhead, Berkshire

A leading Consumer Brand company are seeking an experienced Customer Strategy Manager to join their Customer Strategy / Marketing team at their offices in Maidenhead.

This is a perfect opportunity for someone who is strategy focused, who lives and breathes 'customer experience' and who have their 'finger on the pulse' when it comes to new consumer trends! Our client is looking for someone who will help them grow their brand and reinvent winning customer experiences!

As Customer Strategy Manager, you'll be focused on supporting the definition of our medium to long term customer strategy, including defining our vision, principles and targets for omni-channel experience, customer loyalty and customer journeys.

You will utilise your excellent networking skills to lead cross-functional teams, ensuring that we consistently offer amazing customer experiences, across all of our channels. You'll also need to be forward thinking, and open up peoples minds to the emerging channels of the future.

Responsibilities include (but are not limited to):

  • Shaping the development of Customer Strategy
  • Acting as a customer champion ensuring that customer needs always guide the outcomes of strategic documents
  • Identifying and analysing strategic opportunity areas
  • Acting as an in-house consultancy and providing bespoke strategic support through your team to customer facing functions as required
  • Constantly keeping abreast of developments in customer experience and supporting the business with category insight

Skills & Experiences we are looking for:

  • Strong customer strategy experience or marketing strategy
  • Excellent communication skills
  • Must be forward thinking...what do customers of tomorrow need?!
  • Obsession over new trends
  • Must have experience within a large fast paced, B2C Agile environment
  • Be able to effectively use customer insight to drive strategy
  • Strong influencing and negotiation skills (at senior management level)

Project People is acting as an Employment Agency in relation to this vacancy.