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Customer Service Design Manager / Customer Journey

Job Title: Customer Service Design Manager / Customer Journey
Contract Type: Permanent
Location: Berkshire, England
Industry:
Salary: competitive salary + benefits
Start Date: ASAP
REF: KK-CUSTOMERSERV_1496766816
Contact Name: Kerry Knight
Contact Email: kerry.knight@projectpeople.com
Job Published: 4 months ago

Job Description

Customer Service Design Manager/ Customer Journey

Berkshire

Perm

This leading telecoms company are going through an exciting period of change and are seeking a Customer Service Designer to join their Channel Operations Team

You will be responsible for designing customer journeys and go to market plans for business initiatives raised by stakeholders from across the organisation. Your will be working collaboratively with multiple teams across the business, to design and develop solutions which deliver customer satisfaction, positive brand perception and commercial targets.

This role is accountable for designing solutions to support initiatives in 1 of the following 4 key focus areas -

  • Network
  • Propositions, Service Experience (Acquisition, Base, Policy) & Discovery
  • Trading
  • Multichannel Systems & Continuous Improvement

Ideally you will have previous experience in a similar role from a large consumer led organisation.

For more information please apply here or send a CV directly to kerry.knight@projectpeople.com

Project People is acting as an Employment Agency in relation to this vacancy.