Job Title: | Customer Service Design Manager |
Contract Type: | Permanent |
Location: | Glasgow, Scotland |
Industry: | |
Salary: | Negotiable |
REF: | PP/CSD/P/GP_1496336514 |
Contact Name: | Glenn Parsons |
Contact Email: | glenn.parsons@projectpeople.com |
Job Published: | almost 7 years ago |
Job Description
We are working with a market leading Telecoms Organisation to recruit a Customer Service Design Manager who will have responsibility for mapping out customer journeys and look at how communications are best delivered to the customer.
As a Customer Service Design Manager you will liaise directly with multiple teams in order to design customer centric journeys in order to deliver commercial solutions.
This role will report in to a Business Lead and will have sole ownership of go to market plans for business initiatives raised by stakeholders around the organisation.
As a Customer Service Design Manager you will support the business strategy by:
- Designing and delivering consistent customer solutions
- Working with multiple business teams to ensure complete satisfaction of brand perception
- The role will focus on key areas including Propositions / Service experience / Multichannel and continuous improvement
To apply for the role of Customer Service Design Manager please send your CV to glenn.parsons@projectpeople.com
Project People is acting as an Employment Agency in relation to this vacancy.
SIMILAR ROLES
-
SR. DAS ENGINEER / RADIO - PERMANENT -THEALE
Location: Reading
Salary: Negotiable
-
Network Build Engineer
Location: Bracknell
Salary: Negotiable
-
BUILD NETWORK ENGINEER
Location: Bracknell
Salary: Negotiable
-
Network Engineer
Location: Hampshire
Salary: Negotiable
-
PROJECT MANAGER CABLING - HEATHROW - CONTRACT
Location: Slough
Salary: Negotiable
-
IT AND INFRASTRUCTURE OPERATIONS PERFORMANCE MANAGER(TELECOM)
Location: Reading
Salary: Negotiable