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Customer Service Design Manager

Job Title: Customer Service Design Manager
Contract Type: Permanent
Location: Glasgow, Scotland
Salary: Negotiable
REF: PP/CSD/P/GP_1496336514
Contact Name: Glenn Parsons
Contact Email:
Job Published: about 1 year ago

Job Description

We are working with a market leading Telecoms Organisation to recruit a Customer Service Design Manager who will have responsibility for mapping out customer journeys and look at how communications are best delivered to the customer.

As a Customer Service Design Manager you will liaise directly with multiple teams in order to design customer centric journeys in order to deliver commercial solutions.

This role will report in to a Business Lead and will have sole ownership of go to market plans for business initiatives raised by stakeholders around the organisation.

As a Customer Service Design Manager you will support the business strategy by:

  • Designing and delivering consistent customer solutions
  • Working with multiple business teams to ensure complete satisfaction of brand perception
  • The role will focus on key areas including Propositions / Service experience / Multichannel and continuous improvement

To apply for the role of Customer Service Design Manager please send your CV to

Project People is acting as an Employment Agency in relation to this vacancy.