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Customer Service Design Manager

Job Title: Customer Service Design Manager
Contract Type: Permanent
Location: Berkshire, England
Industry:
Salary: Negotiable
REF: PP/CSD/P/GP_1496336453
Contact Name: Glenn Parsons
Contact Email: glenn.parsons@projectpeople.com
Job Published: 5 months ago

Job Description

We are working with a market leading Telecoms Organisation to recruit a Customer Service Design Manager who will have responsibility for mapping out customer journeys and look at how communications are best delivered to the customer.

As a Customer Service Design Manager you will liaise directly with multiple teams in order to design customer centric journeys in order to deliver commercial solutions.

This role will report in to a Business Lead and will have sole ownership of go to market plans for business initiatives raised by stakeholders around the organisation.

As a Customer Service Design Manager you will support the business strategy by:

  • Designing and delivering consistent customer solutions
  • Working with multiple business teams to ensure complete satisfaction of brand perception
  • The role will focus on key areas including Propositions / Service experience / Multichannel and continuous improvement

To apply for the role of Customer Service Design Manager please send your CV to glenn.parsons@projectpeople.com

Project People is acting as an Employment Agency in relation to this vacancy.