Customer Service Design Manager

We are working with a market leading Telecoms Organisation to recruit a Customer Service Design Manager who will have responsibility for mapping out customer journeys and look at how communications are best delivered to the customer.

As a Customer Service Design Manager you will liaise directly with multiple teams in order to design customer centric journeys in order to deliver commercial solutions.

This role will report in to a Business Lead and will have sole ownership of go to market plans for business initiatives raised by stakeholders around the organisation.

As a Customer Service Design Manager you will support the business strategy by:

• Designing and delivering consistent customer solutions
• Working with multiple business teams to ensure complete satisfaction of brand perception
• The role will focus on key areas including Propositions / Service experience / Multichannel and continuous improvement

To apply for the role of Customer Service Design Manager please send your CV to glenn.parsons@projectpeople.com

Project People is acting as an Employment Agency in relation to this vacancy.