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Customer Applications Support Specialist (1st Line Support)

Job Title: Customer Applications Support Specialist (1st Line Support)
Contract Type: Permanent
Location: London, England
Salary: Competitive Salary + 10% Bonus
REF: SM/P/CASS1_1505808483
Contact Name: Salome Maybanks
Contact Email:
Job Published: 12 months ago

Job Description

Customer Applications Support Specialist (1st Line Support)


Central London

I am recruiting for an exciting new permanent position for an Customer Applications Support Specialist on behalf of a growing European IT Technology company based in central London. This will be a 1st line support level position working core hours (8.30-5.30pm) with no shifts.

Your role as Applications Support Specialist will be to provide 1st line Applications and Portal support services to UK and EU customers (so if you speak a 2nd European language this would be beneficial!).

Working within an ITIL environment you will be targeted with responding to customer queries within strict SLAs and providing portal training to customers on products and services.

Required Experience:

  • Service Desk / Helpdesk support experience (1st line level) within telecommunications, IT, technology or data centre support
  • Applications support experience (1st line level)
  • ITIL certification or worked in an ITIL environment
  • End user training & applications support
  • Ideally speak a 2nd European language to a high (fluent) level

If you are interested in this permanent opportunity please submit your application on line or email Salome.Maybanks @

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