Customer Application Support Specialist - East London - Perm

Customer Application Support Specialist - East London - Perm

We are looking for Customer Application Support Specialist to join our clients team in East London. Your will be responsible for all aspects of training & customer support for our clients Portal and associated systems & products. The primary focus of this role is to resolve customer support requests at the 1st point of contact, be that related to, access, usage, inventory or any other products & services available via the portal.

Your main responsibilities will include:

• Acting as primary point of contact for all customer support for our clients portal & associated products and services
• Production and maintaining all portal related training & support documentation ensuring it is kept up to date with new features products and services.
• Providing portal training to customers, and supporting sales with portal demonstrations to prospects.
• Liaison with the system development teams, to ensure a full understanding of the roadmaps. Ensuring that these are effectively communicated and understood within the team.
• Primary owner of portal related support cases, liaising with other teams as required ensuring the cases are resolved in a timely manner.
• Developing and updating internal training and FAQ documentation within the ECSC (European Customer Services Centre) Academy, to ensure the wider ECSC members are knowledgeable for supporting portal requests.

You will have:

• Industry experience of telecommunications, IT, technology or data centre support.
• IT Service / Helpdesk experience
• IT Desktop & Applications support experience
• End user training & applications support experience
• Microsoft Certified Desktop Support Technician (MCDST) (or similar).
• ITIL V3 Foundation - desirable
• Excellent written and verbal communication skills, is engaging and able to communicate confidently with corporate customers and with all levels of the organisation.
• Strong organisational skills with attention to detail and proven ability to handle multiple priorities.
• Sound analytical, & problem solving skills.

If this role sounds interesting to you, please apply today or send your CV directly to Eva.Graf@projectpeople.com

Customer Application Support Specialist - East London - Perm

Project People is acting as an Employment Agency in relation to this vacancy.