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Contact Centre Development Consultant

Job Title: Contact Centre Development Consultant
Contract Type: Permanent
Location: Glasgow, Scotland
Industry:
Salary: Competitive Salary and Benefits
Start Date: ASAP
Duration: Permanent
REF: CK/P/CCDC_1499165206
Contact Name: Chelsie Kelly
Contact Email: chelsie.kelly@projectpeople.com
Job Published: 3 months ago

Job Description

Contact Centre Development Consultant - Permanent - Glasgow

  • Contact centre background
  • Experience developing business cases
  • Project management experience

A leading and innovative Telecommunications company is looking for a Contact Centre Development Specialist to join their team on a permanent basis.

You will be sat within the Customer Team who are responsible for acquiring new customers whilst ensuring that existing customers are happy.

You will be tasked with collaborating with Marketing and Big Data teams to ensure the go-to-marketing offerings are inline with strategy.

You will be creating strategic initiatives that continuously improve the standard of service from the Contact Centres, with the focus being on large scale improvements to the process to improve customer experience, employee experience or cost structure.

You will be accountable for delivering the shift in the contact centres through large scale investment beyond business as usual finance that delivers on the 5 year channel strategy.

You will be asked to create and drive high impact initiatives that continuously improve the standard of service from the contact centres.

Project People is acting as an Employment Agency in relation to this vacancy.