Commercial Performance Consultant - Berkshire - Permanent role

Commercial Performance Consultant - Berkshire - Permanent role

We are looking for very consumer focused individuals with lots or customer insight analytics to join our clients team in Berkshire.

Role purpose:

To be responsible for identifying and understanding channel performance trends, assessing performance against targets and ensuring action plans and initiatives are agreed with the business and implemented to close these gaps and achieve budgetary objectives.

To manage the delivery of continuous improvements to customer and business processes, ensuring effective delivery, implementation and engagement throughout the business.

The main channels are contact centre, retail, online, direct and indirect.

Requirements & Main Function:

• To facilitate performance of commercial experience.
• To improve customer experience.
• Produces business review updates for senior management.
• Analyse key themes using data from a wide range of sources and identifies possible impacts on the business.
• Works without supervision while providing technical guidance as needed on meeting high customer service standards.

Skills:

• Excellent communication skills.
• Creative thinker.
• Works without supervision and provides technical guidance when required on planning, organising, prioritising and overseeing activities to efficiently meet business objectives.
• Stakeholder management - Key stakeholder will be a director, so a resilient and strong minded individual.
• Analytical skills - look at immediate trends, and simplify patterns to stakeholders and influence their decision.

If this role has caught your attention and you would like to be part of a dynamic team, apply today or send your CV directly to Eva.Graf@projectpeople.com

Commercial Performance Consultant - Berkshire - Permanent role

Project People is acting as an Employment Agency in relation to this vacancy.