Change and Release Manager

Change and Release Manager

Permanent

Location - Solihull

My global IT outsourcing client is looking to hire a Change and Release Manager. The role will involve managing elements of service delivery to management level within the customer environment in order to deliver contracted service commitments & continual service improvements, proactively manage elements of capability units & other suppliers in a service partnership as 'one service team' and deliver a specialist service management function within the account.

Experience:

• Demonstrates a clear knowledge of Change Management, with practical experience in assessing, analysing, developing, documenting and implementing change processes and procedures
• Demonstrates a clear knowledge of Service Delivery Management standards & practices. Applies these standards & practices in all activities
• Customer service experience
• Excellent communication and numeracy skills
• Planning and organisational skills

Key Skills:

• Experience running a change management function (only needs 1-2 years)
• Ideal background from managed service provider but will consider others
• ITIL foundation ideal
• Make sure operation changes placed achieved and understand consequence
• ServiceNow experience would be a nice to have (not a technical role)

For further details on the role, please forward your up to date CV.

Project People is acting as an Employment Agency in relation to this vacancy.