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Change and Release Manager

Job Title: Change and Release Manager
Contract Type: Permanent
Location: Solihull, West Midlands
Industry:
Salary: Negotiable
Start Date: ASAP
REF: PR-CM-Sol-P_1562591997
Contact Name: Paul Read
Contact Email: paul.read@projectpeople.com
Job Published: 7 days ago

Job Description

Change and Release Manager

Permanent

Location - Solihull

My global IT outsourcing client is looking to hire a Change and Release Manager. The role will involve managing elements of service delivery to management level within the customer environment in order to deliver contracted service commitments & continual service improvements, proactively manage elements of capability units & other suppliers in a service partnership as 'one service team' and deliver a specialist service management function within the account.

Experience:

  • Demonstrates a clear knowledge of Change Management, with practical experience in assessing, analysing, developing, documenting and implementing change processes and procedures
  • Demonstrates a clear knowledge of Service Delivery Management standards & practices. Applies these standards & practices in all activities
  • Customer service experience
  • Excellent communication and numeracy skills
  • Planning and organisational skills

Key Skills:

  • Experience running a change management function (only needs 1-2 years)
  • Ideal background from managed service provider but will consider others
  • ITIL foundation ideal
  • Make sure operation changes placed achieved and understand consequence
  • ServiceNow experience would be a nice to have (not a technical role)

For further details on the role, please forward your up to date CV.

Project People is acting as an Employment Agency in relation to this vacancy.