Change Analyst

We are looking for a great Change Analyst to join our client's expanding Head Office Team, with one the world's leading Mobile Telecoms Service Providers. You'll be part of a vibrant, agile team at the forefront of Mobile Telecoms and IT Technology.

New state-of-the-art 5-star Offices, flexible working with collaborative IT are just a few of the perks we offer to our employees, on top of a competitive salary and exciting work… what more could you want?

Working within an Emergency Services Network (ESN) programme, key responsibilities include:

• Manage the Change mailbox, responding to emergency requests in a timely manner.
• Run reports at specific times as per requirements.
• Ensure that all emergency changes contain required justification, sponsorship and detail to enable approvals.
• Assist the Change Manager in trend analysis of Permit Efficiency and Utilisation to identify areas for improvement for Small Works Contractors.
• Ensure outages requested are realistic and aligned to the type of activity being completed.
• Monitor and measure network availability thresholds and quotas.
• Assist the Change Manager in trend analysis of Change KPI's to identify areas of improvement.
• Attend weekly Change Review Boards.
• Attend daily/weekly Network Availability meetings.
• Perform impact and risk assessment of changes to ensure minimal disruption to services and customers.
• Identify areas for improvement in the Availability, Change, Site Access and Lockdown processes

Essential Requirements:

• ITIL Foundation V3 certified
• Proven experience of Change/ Service Management within an IT/Telecoms environment.
• Excellent communication skills, particularly around questioning.
• Computer and software package knowledge- Excel (advanced) and PowerPoint.
• Ability to learn and apply new technologies.
• Experience of working independently and as part of a team.
• Strong interpersonal skills.

Desirable Skills:

• RAN experience.
• Release management experience.
• Experience with IT Service Management tools.
• Relationship building skills.
• Customer focused and business aware.
• Results and deadline oriented.

So if you relish the prospect of owning your career development in a flexible, fast-paced, and challenging environment please send your CV to sean.ransome@projectpeople.com

Project People is acting as an Employment Agency in relation to this vacancy.