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Change Analyst

Job Title: Change Analyst
Contract Type: Contract
Location: Reading, Berkshire
Salary: Negotiable
Start Date: Asap
Duration: 12 month FTC
REF: PP/CK/ChangeAnalyst_1647945309
Contact Name: Caroline Kennedy
Contact Email:
Job Published: 3 months ago

Job Description

Change Analyst 12-month FTP Reading - Hybrid working

MBNL are looking to recruit a Change Analyst. This role will help manage the delivery of the Change Enablement services by the supplier ecosystems to achieve agreed business outcomes and performance targets. The Tower and Network Services directorate is accountable for delivering the right sites, in the right locations, always accessible and always on. We are actively encouraging applications from industries outside of telecommunications, if you have the ability to oversee the delivery of multiple fast paced projects and have worked in a technical environment, we would love to hear from you.

What the Change Analyst can expect to be doing:

  • Ensure that the Change mailbox is managed proactively, responding to emergency requests and queries in a timely manner.
  • Ensure that reports are run at specific times as per requirements.
  • Ensure all emergency changes contain the required justification, sponsorship, and detail to allow the MBNL Change Manager to approve.
  • Manage Golden Site outages and ensure the Shareholder Service Management teams are notified in advance.
  • Assist the Change Manager in trend analysis of Permit Efficiency & Utilisation to identify areas for improvement for Small Works Contractors.
  • Ensure outages requested are realistic and aligned to the type of activity being completed to ensure availability impacts are minimised.
  • Proactively monitor and measure network availability thresholds and quotas.
  • Attend Weekly Change Review Boards.
  • Attend Daily/Weekly Network Availability meetings.
  • The Change Analyst will perform impact and risk assessments.
  • Identify areas for improvement in the Availability, Change, Site Access and Lockdown processes.
  • Perform impact and risk assessment of changes to ensure minimal disruption to services and customers.

The successful Change Analyst will have:

  • Good Microsoft excel skills
  • Experience in a customer centric role
  • Change management and Availability management experience
  • Confident communicator with excellent organisational skills
  • Strong knowledge of the methodologies, processes and capabilities required to deliver best in class technical and business services.
  • Experience of working in a multi-supplier environment.
  • Experience of BMC Remedy or Remedy
  • ITIL experience

To apply for the Change Analyst please send your CV to

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