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Business Support Administrator

Job Title: Business Support Administrator
Contract Type: Contract
Location: Dublin, Republic of Ireland
Industry:
Salary: Negotiable
Start Date: ASAP
REF: 190008U6_1560159117
Contact Name: Konrad Klusek
Contact Email: Konrad.klusek@projectpeople.com
Job Published: 17 days ago

Job Description

Business Support Administrator

Role Purpose

The role holder will provide a support service to a specialist team (such as Security, Asset Management, Information Management, Resource Management) to ensure problems and queries are resolved in a timely and efficient manner. The role holder will have a good working knowledge of the specialist area and be responsible for a specific set of tasks within this discipline. Basic knowledge of the specific field and of relevant tools and methods.

Key Accountabilities

  • Provides a specialised support role (as defined locally) for a service delivery unit, business area or team. Ensures the role supports the reliability and purpose of the area and looks to improve the service given to the customer (either internally or externally) through timely and efficient resolutions of tasks, problems or queries.
  • Make an analysis of a potential problems or issues, diagnosis and make potential recommendation for resolution to the team leader or manager in order to maintain appropriate service for the business unit, area or team.
  • Liaises with own business area or team as well as throughout the company order to maintain the appropriate working relationships and meet the requirements of the business unit, area or team.
  • Planning, organizing and monitoring work. Recognizes changes in priorities for the team and own workload and takes necessary action to achieve targets.
  • Maintains appropriate data relevant to the specified role for the business area or team to ensure accurate records and the ability to report when necessary to management.
  • Communicates effectively by using appropriate questioning, listening and presentation skills for colleagues, managers and customers in order to express and convey information appropriately for the business area or team's requirements.
  • Operates processes, standards and practices and recognizes where they can be improved for the business area or team in order to meet the requirement of the business unit, area or team.
  • Recognizes the business impact of their role to the business area or team and helps ensures productivity and costs are maintained.
  • Maintains a depth of knowledge in their area and takes initiative to extend knowledge in order to ensure personal contribution to the team.

Project People is acting as an Employment Business in relation to this vacancy.