Business Process Analyst

I have a number of fantastic positions open for Business Process Analysts with good knowledge of frameworks, process methods and standards to come and work for a reputable and vibrant telecommunications company based in Maidenhead. This will be an initial 6 month contract position with competitive rates available.

Knowledge & Skills

• Need to be strong process people
• Knowledge of frameworks, process methods & standards e.g. iTIL, CMMi, TM Forum (eTOM / BPF) and the client's Target Operating Model Framework
• Excellent with process analysis, process documentation and process modelling
• Workshop facilitation
• Influencing skills
• Problem solving skills and a good understanding of business or IT is preferred.
• My client use IBM Blueworks Live so would be great if have experience with this, but if not then Visio is fine and you can be shown IBM Blueworks Live.

Key Accountabilities:

• Working closely with stakeholders and SMEs to identify and analyse business processes
• Facilitating collaborative workshops with SMEs to capture business processes
• Documenting processes with clearly developed process maps and process descriptions according to defined standards
• Producing other process deliverables including the SIPOC, RACI and POAP
• Producing WLAs and OLAs
• Identifying issues, risks and KPIs
• Following a standard business process architecture framework to ensure all processes are developed at the correct process level
• Managing change during development of the to-be process
• Examining processes holistically to understand the impact of changing them on people, strategy, systems and general business operations
• Facilitating process improvement initiatives using agreed methodology
• Publishing deliverables on the team website/knowledge hub when necessary

Project People is acting as an Employment Business in relation to this vacancy.