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Business & Relationship Manager

Job Title: Business & Relationship Manager
Contract Type: Permanent
Location: London, England
Salary: Negotiable
REF: RH/BUS/RELAT/HUE_1528971454
Contact Name: Rebecca Harris
Contact Email:
Job Published: 9 months ago

Job Description

I am recruiting for a Business and Relationship Manager to work for my client, a leading mobile telecommunications company based in London.

Key Purpose of the Role

  • Responsible for defining all aspects of the engagement and communication with key stakeholders.
  • Ensure high levels of service delivery are maintained through effective planning and management of defined communication strategy and plan.
  • Develop and maintain productive relationships and ensure a comprehensive understanding of their requirements is maintained and acted upon.

Building and developing trust relationships acquiring a thorough understanding of the needs and requirements;

  • Aligning and agreeing strategies to ensure that their requirements are fulfilled.

Key Responsibilities and Tasks

  • Define the stakeholder environment, analyse different stakeholder groups and understand their diverse needs and requirements.
  • Create a strategy targeting the key stakeholder groups and determine their readiness for change.
  • Manage the communications across key stakeholders, adhering to the defined strategy using innovative and different communication
  • Create and implement a governance cadence for the programme and stakeholder groups. Ensure best practice is adhered to during meetings (minutes, actions and next steps are recorded and distributed).
  • Be the central point of contact and quality gate for all communication and governance activity in the International Carrier Services team.
  • Acquire and demonstrate a detailed knowledge of all stakeholder requirements through regular contact and meetings. Use this to improve communication and management.Acquire a thorough understanding of needs and requirements of the OpCo and/or business;
  • Ensure that requirements of the OpCos and other business areas, such as retail, enterprise and M2M/IoT, are dealt with (in accordance with agreed SLAs and KPIs);
  • Ensure all interfaces between OpCos, business areas and International Carrier Services are clearly identified;
  • Resolve any issues faced by OpCos and deal with complaints (in accordance with SLA/QoS standards);
  • Liaise with cross-functional internal teams (including QoS and Analysis/Insights) to ensure 360 degree approach and monitoring;
  • Work together with CAI to forecast and track key OpCo and business area metrics as agreed with them;
  • Prepare status reports;
  • Assist with challenging requests from OpCos and/or escalate when necessary.

Experience and Expertise


  • Understanding of the challenges and required time schedules of an an affiliate
  • Understanding of how changes in the telecom/mobile arena can shift business dynamics
  • Experience working in an international environment or dealing with a variety of cultures in a business environment;
  • Proven work experience in business and or communication manager capacity;
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation;
  • Self-starter with the ability to drive outcomes and make an impact quickly.
  • Proven ability to manage multiple tasks at a time, while maintaining exceptional attention to detail;
  • Excellent listening, negotiation and presentation abilities;
  • Strong verbal and written communication skills
  • Understanding the basics of mobile network, interconnect and international roaming;
  • Project management skills;
  • Good command of a second language.

to apply for this position please send your CV to

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