Billing & Change Coordinator

Billing / Change Analyst Coordinator - 6 months - Berkshire - Mobile Telecoms

Overview:

This role sits in the Revenue Assurance & Change Billing Team and in one of the sub-teams - Implementation & Change Management

Role:

Working in many areas of billing a swell as cross functionally with the wider business with a key focus on the implementation of change

Managing the charging document control process (CID) to ensure changes to the charging configuration are clearly documented and approved in a timely and accurate manner.

Managing number requests, ensuring that new range requests from MNO/OLOs are implemented in a timely manner. you will also help to address queries in relation to existing number ranges and wholesale price band changes.

Change Management - support Revenue & Assurance & Billing's engagement with wider business change, ensuring that we have the appropriate visibility and involvement in new projects and campaigns

Billing Customer Experience - play a key role in delivering the best possible Billing Customer Experience through trend analysis and process improvement

Must have:

Experience of managing and improving business processes

Experience working to tight deadlines

Ability to effectively communicate to a wide variety of stakeholders

Experience of billing, rating, discounting, billing cycles, bill production, payments and collections

Proficient in MS Excel

Nice to have:

Sound knowledge of SQL, Access, Business Objects

Sound understanding of the technical infrastructure within a mobile telecoms company - business processes, CRM, billing, mediation

Knowledge and experience of Revenue Assurance, covering key principles related to controls for network elements, business processes

Understanding of Ofcom

6 month contract - Berkshire - Market rates

Project People is acting as an Employment Business in relation to this vacancy.