Application Support Team Lead

A leading organisation in Oxfordshire are hiring an Application Support Team Lead to work with them on a permanent basis. This role will be situated within a Technology team, and will work on in-house applications. Working within a lovely office with great staff, key responsibilities include:

• Taking a lead role in prioritising application based tickets and issues raised by users
• Analysing common trends and frequently raised tickets
• Inputting raised tickets into development workloads and product roadmaps
• Managing a team who act as a point of escalation for raised issues/queries
• Owning best practices, standards and tools used with application delivery
• Coordinating of the day to day work of direct reports
• Reviewing/correcting estimates of work
• Participating in the evolution of software development best practices, standards and policies used within the team
• 1st level testing to ensure new changes are working
• Producing technical documentation for issues/bugs

Key Skills and Attributes:

• Management of technical issues across web/desktop/service based applications
• Management of a multi-skilled technical team
• Application support experience to technical and non-technical staff
• Preparation of metric reports on performance/availability
• Commercial experience and dedication to application based support
• Experience of working on N-Tier systems
• A clear focus on service excellence and customer service
• knowledge of the .NET technology stack and SQL would be beneficial, but not essential

Project People is acting as an Employment Agency in relation to this vacancy.