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3rd Line Support Engineer (Microsoft Office/O365/Migration)

Job Title: 3rd Line Support Engineer (Microsoft Office/O365/Migration)
Contract Type: Permanent
Location: Windsor, Berkshire
Salary: Negotiable
Start Date: ASAP
Duration: Rolling 6-mnth
REF: FJS-C-MigSupport_AD_1515084796
Contact Name: Alice Davis
Contact Email:
Job Published: 12 months ago

Job Description

3rd Line Support Engineer (Office 365/Migration) is urgently required by our Global IT Services Client for a rolling 6-month contract to be based in Windsor.

The successful candidate will join a desktop support service, supporting around 50 users. Daily responsibilities will include:

- Logging all issues raised using ''Service Now'' call management system

- Resolving incidents or escalating, managing ownership of calls through to completion.

- Incident management - ensuring that all incidents are resolved within SLA timescales.

- Raising customer specific service / change requests, managing through to completion.

- Delivering IMAC project work, attending project meetings and work groups as and when requested

Skills - Mandatory:

* 3rd Line support level experience

*Microsoft Office 2010 / 2013 / Office 365 (Migrations)

* Technical understanding of PC hardware/software

*Windows 7 & 10 support.
*Must be a Team Player with drive, motivation and ability to work under pressure
*Drive, motivation and ability to work unsupervised
*Excellent communication skills, both written and verbal, and an natural customer care / professional attitude are absolute essential pre-requisite.

This is an urgent role; please apply as soon as possible if you would like to be considered.

Project People is acting as an Employment Agency in relation to this vacancy.