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3rd Line Support Engineer -Citrix/Windows/VMWare ESX/App-V/SCCM

Job Title: 3rd Line Support Engineer -Citrix/Windows/VMWare ESX/App-V/SCCM
Contract Type: Contract
Location: Edinburgh, Scotland
Salary: Negotiable
Start Date: ASAP
Duration: 6 Months
REF: FJS-C-CB-E-SDE_1526475767
Contact Name: Cassandre Butcher
Contact Email:
Job Published: 9 months ago

Job Description

3rd Line Support Engineer (Citrix/Windows 2008 & 2012 R2/XenApp/XenDesktop/VMWare ESX/App-V/SCCM/Active Directory) is urgently required by our Global IT Services Company for an initial 6 months rolling contract, to be based in Edinburgh, Scotland.

Responsibilities and Skills

  • Extensive 3rd Line support experience
  • Dealing with user Incidents referred from the 2nd Level support team.
  • Undertaking Release (Software, security/vulnerability patching)
  • Application Publishing / Software Distribution
  • Performing Publishing tasks for packaged Virtualised and MSI applications.
  • Running Software Distribution process end to end.
  • Printer Queue Creations/Migrations
  • Creation and Maintenance of ad-hoc/Monthly reporting
  • Raising test and change paperwork and performing changes to maintain the currency and integrity of the infrastructure supported.
  • Troubleshooting platform specific Incidents.
  • License Harvesting
  • Execute User/Device Migrations
  • Knowledge of VMWare ESX Technologies 5.1 to 5.5
  • Knowledge of Citrix Technologies (Xenapp/XenDesktop)
  • Microsoft Active Directory
  • Microsoft Server Operating Systems, in particular Windows 2008 R2 & 2012 R2
  • SMS 2003
  • App-V 4.6, 5.1
  • SCCM 2012

The Company

A leading global IT services organisation with 10,000 employees and annual revenue of nearly £2 billion in the UK alone. Projects delivered for private, Government, International and Defence customers are some of the largest and most technically innovative solutions found in the world.

Their business is rapidly expanding to meet current and future commitments due to numerous exciting programmes currently being developed. These solutions will use the latest technology to resolve some of the most complex requirements for a challenging group of customers.


Project People and our clients are fully committed to developing an inclusive workforce. Applications are always fully considered, irrespective of race, gender, faith, sexual orientation, ethnic origin or part-time status.

Project People is acting as an Employment Business in relation to this vacancy.