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1st Line Support Analyst

Job Title: 1st Line Support Analyst
Contract Type: Permanent
Location: Oxfordshire, England
Salary: Competitive Salary and Benefits
Start Date: ASAP
Duration: Permanent
REF: CK/P/JISA_1502450726
Contact Name: Chelsie Kelly
Contact Email:
Job Published: about 1 year ago

Job Description

1st Line Support Analyst - Permanent - Oxfordshire

We are recruiting immediately and on a permanent basis, for a fantastic client around 10 miles west of Oxford, who require a 1st Line Support Analyst.

Key circumstances around the role:

  • Due to the location of our client, candidates must be able to drive, as there are no public transport links locally
  • This role may require some after-hours work
  • Must be prepared to work in different offices, including overseas, as and when needed
  • Heavy lifting may be required


  • 1st line support to internal customers covering a range of technologies
  • PC level hardware and software support
  • PC builds, asset management, imaging, software installation
  • New user/promotions/changers/leavers account processing
  • Ensuring printers are working, running maintenance where necessary, and keeping the third party printer support informed of any issues
  • Participating in the on call rota as required
  • Escalating any issues promptly and efficiently as required


  • Qualified to degree level or equivalent in an IT related discipline e.g. BSc Computer Science
  • Effective communication with internal clients and third party vendors.
  • Ability to effectively prioritise and adhere to SLAs
  • Capable of working under pressure
  • Excellent time management
  • Self-motivating and flexible to working as part of a team and independently
  • Experience with 1st line support.
  • Microsoft Operating Systems
  • Microsoft Office
  • Active directory

Project People is acting as an Employment Agency in relation to this vacancy.