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1st Line Service Desk Agents - Customer Service

Job Title: 1st Line Service Desk Agents - Customer Service
Contract Type: Contract
Location: Bracknell, Berkshire
Salary: £14000 per annum + £7.50 ph, rising to £8.45 ph
Start Date: ASAP
Duration: Temp to Perm
REF: FJS/LS/tempServDesk_1502271752
Contact Name: Leanne Summers
Contact Email:
Job Published: about 1 year ago

Job Description

First Line Service Desk Agents / Customer Service - Fujitsu - Temp to Perm.

Bracknell - Day shifts - 40 hours per week - £7.50 per hour rising to £8.45 per hour

customer advisor - customer service - call centre - call centre agent - customer support - trouble shooting - helpline - help desk - support team - product support - customer care - customer service representative - customer service agent - inbound customer service representative.

Fujitsu's Service Desk supports around 250,000 Ministry of Defence users globally 24 x 7, for fault reporting and providing end-to-end operational service. We are looking for reliable and enthusiastic desk agents to join our expanding team and kick start their career in IT.

You will be a key team member responsible for taking support calls and resolving technical queries.

Full training provided by Fujitsu.

Candidates should have excellent communication and customer service skills.

Due to the environment candidates must be able to demonstrate they can gain security clearance to the required level.

  • Business aware - develop an understanding of customer's environment to enable excellent service delivery
  • Problem solving - take ownership for basic technical customer problems by asking relevant questions and resolving typical problems. Escalate more complex issues to second line agents as necessary.
  • Process - record actions taken to resolve customer problems using established processes and systems.
  • Service level - monitors performance through statistical reporting and analysis
  • Team working - be a team player viewed by colleagues as a helpful and effective.

Fujitsu provide full training for the role but skills and experience across the following areas would be useful:

  • Basic knowledge of IT
  • Good understanding of customer services and relationships
  • Drive and determination
  • Tolerant
  • Excellent time management
  • Has a flexible approach and works well under pressure

What we offer

The reward for the right candidate is an excellent opportunity to join a leading global IT organisation offering excellent long term career prospects. Initially, the role will be a 6 month temporary contract. Successful candidates are then offered a permanent role with Fujitsu enabling them to pursue their career down multiple career paths including into managerial and technical roles.

You will begin on a pay rate of £7.50 which will go up to £8.45 once you have submitted your SC clearance and that Group Security have validated this

Project People is acting as an Employment Business in relation to this vacancy.