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Quality Management Systems Lead

Job Title: Quality Management Systems Lead
Contract Type: Permanent
Location: Reading
Salary: Negotiable
REF: RC/P/QMSlead_1718041151
Contact Name: Rohit Chavda
Contact Email:
Job Published: 3 days ago

Job Description

Quality Management System Lead


Reading (2-3 days/week in office)

MBNL is owned equally by EE and Three, two of the UK's most recognisable and innovative mobile operators. They are our shareholders, but to us they are also our customers. Continuing to manage, maintain and enhance the best network in the UK, and delivering programmes and projects to time, cost and quality in a customer centric way is the core of what we do.


The People team are accountable for the management, welfare and wellbeing of all employees working within MBNL, that enable Three and BT-EE to deliver best customer experiences.

The Health, Safety, Quality and Environment team, working within the People team, is responsible for the management of Health and Safety, Quality and Environmental compliance of all work undertaken on the Radio Access Network sites used by Three and BT-EE.

The Management System Lead is a key role within the Quality and Health and Safety Teams and reports directly to the Head of Quality Assurance and Operational Excellence.

The Management System Lead provides leadership and specialist input to this field of expertise and is directly responsible for the implementation and management of management systems conforming to relevant standards, specifically ISO9001 and ISO45001.

What you will do:

  • Be responsible for the implementation and ongoing management of an integrated health, safety and quality management system aligned to ISO45001:2018 and ISO9001:2015 requirements, potentially widening to other management system standards over time (e.g. ISO14001:2018,
  • Lead the creation and delivery of Health, Safety and Quality standards, processes, and supporting documentation which align to the MBNL Assurance Model and Standard.
  • Be the MBNL Lead Internal Auditor across the relevant Management Systems, establishing an effective risk based internal audit and assurance program (following industry best practice) and ensuring suitably competent auditors are in place across the organisation.
  • Support the implementation of an effective supplier audit program.
  • Develop and maintain a non-conformance process to ensure issues identified are managed and tracked to verifiable closure.
  • Develop and maintain a 'Management Review' activity to provide reporting and feedback to MBNL and Shareholder leadership regarding effectiveness and operation of the management system.
  • Set-out a Quality Maturity Model implementation plan with a view to implementation & management.
  • Ensure a process is in place for consistent quality reporting established throughout MBNL and its contractors in accordance with those metrics and KPIs required by MBNL.
  • Act as the primary point of contact with external bodies with responsibility for management system certification.

What we are looking for:

  • Extensive knowledge of quality, health, safety, and environmental management systems
  • Experience of developing and implementing quality, health, safety, and environmental systems.
  • Extensive knowledge of ISO 9001, 45001, 14001 and 19011.
  • Trained and experienced Lead Auditor.
  • Understanding of the control of sub-contractor operations.
  • Addresses behaviours that conflict with our values and health, safety, and wellbeing safety commitments

Nice to have:

Telecoms experience

HSEQ higher level qualifications e.g. NEBOSH or IOSH

Knowledge of other management system standards (ISO27001, ISO55001, ISO22301)

MBNL - building strength through inclusion.

At MBNL we embrace equality, diversity, and inclusion. People are at the heart of everything we do and collectively we strive to create an environment where everyone can flourish. By fostering an inclusive environment, we are championing each other's uniqueness. Inclusion & Diversity within MBNL will unlock innovation and continue to evolve how we work, to help us deliver world class infrastructure for our Shareholders and their customers.

We will work creatively to offer flexible working arrangements, (like non-standard hours, part-time, remote working). We want to support you to build your career without sacrificing your personal priorities.

MBNL are proud recipients of the Armed Forces Covenant Gold Award, and Disability Confident accredited.

Project People is acting as an Employment Agency in relation to this vacancy.