| Job Title: | HR Team Lead |
| Contract Type: | Contract |
| Location: | Glasgow |
| Industry: | |
| Salary: | Negotiable |
| Start Date: | ASAP |
| Duration: | 6 months |
| REF: | X/HR/SARA_1783324696 |
| Contact Name: | Sara Rowe |
| Contact Email: | sara.rowe@projectpeople.com |
| Job Published: | 10 days ago |
Job Description
HR Services Team Lead | 6-Month Contract | Glasgow (Hybrid - 2 days/week)
We're looking for an experienced HR Services Team Leader to lead a high-performing People Services team.
This is a fantastic opportunity for someone with HR Services experience who can balance exceptional service delivery with strong people leadership in a fast-paced environment.
The role:
- Lead, coach and develop a team of around 6 HR Advisors and Administrators.
- Oversee the delivery of end-to-end HR services across the employee lifecycle, including payroll support, employee relations guidance and HR administration.
- Ensure service levels, SLAs and customer experience standards are consistently achieved.
- Manage escalations, monitor team workloads, identify service risks and drive continuous process improvements.
- Produce reporting and MI, working closely with stakeholders to support key HR initiatives and organisational change.
We're looking for someone with:
- Previous experience leading teams within an HR Services or People Services environment.
- Strong knowledge of HR policies, employment legislation and employee lifecycle processes.
- Experience managing service delivery against KPIs and SLAs.
- Confidence handling complex HR queries and stakeholder escalations.
- Strong HR systems, reporting and data analysis skills.
- CIPD qualification (or equivalent).
Project People is acting as an Employment Business in relation to this vacancy.
